Voice Applications Engineer

Hi, greetings from Techgene Solutions. We are looking for Voice Applications Engineer to our client in Westlake, TX . Please find the below job specs and if interested, please share your resume to LisaRay@Techgene.com . Voice Applications Engineer Location: Westlake, TX Duration: 1+ year contract Voice Applications Engineer will be responsible for acting as a subject matter expert who provides technical leadership and training with regard to the voice application servers (Telephony Application Server, Presence Server, Service Continuity Gateway, Media Resource Function Controller, Media Resource Processor, Session Router, Session Border Controller, Personal Ring Back Tones, Provisioning COM and OA&M Com). The support will be provided during planning, staging, first office application, commercial deployment, and continued maintenance to a variety of teams that include Area/Regional Operations, Network Implementation, Product Development, HQ/Area Network Planning, National Network Operations, Information Technology, Revenue Assurance and other Maintenance Engineering groups in order to fulfill complex business requirements. The Voice Applications Engineer will prime planning, design, equipment selection, staging, testing, and integration of new system hardware and software. The engineer will work with the vendor to develop and implement product roadmaps which improve the product performance, functionality and program profitability for Verizon Wireless. The engineer will support VZW Product Development teams in the submission of requests for new product functionality. The engineer will actively manage VZW and vendor lab environments in which they will test and refine new hardware/software before approval for installation in the production environment. The engineer will lead operational teams in the FOA process for the first installation of new hardware/software. (Design Consistency, Standardization and Reliability)- The Voice Applications Engineer will create and publish functional and technical requirements. The engineer will analyze hardware/software design, features and enhancements in order to develop test plans which effectively confirm the successful deployment and operation of the product. The engineer will fully understand system architectures, system operations, end-to-end designs and device-system interactions in order to develop troubleshooting guides to be used by all other Network organizations. (Outage Management)- The Voice Applications Engineer will provide outage resolution oversight. The engineer will act as the central VZW escalation/support contact to NRB, NOCC, customer service, national/regional operations and performance teams when outages occur. The engineer will collect, identify and evaluate data relating to system problems that impact application performance and efficiency. The engineer will analyze system failures and develop short- as well as long-term solutions to address each. The engineer will be responsible for vendor escalation to ensure minimum outage duration. The engineer will need to be able to work with multiple vendors across multiple platforms to achieve system stability. In the event that executive leadership needs to be involved Maintenance Engineering management will be brought in as a point of further escalation (Administrative Management) The Voice Applications Engineer will provide administrative management of the monitored products. This management requires the engineer to negotiate Service Level Agreements, Statements of Work and General Purchasing Agreements. The engineer will review vendor performance regularly in order to ensure technical compliance with agreements. When necessary the engineer will be involved in the collection of penalties from the vendor for non-compliance. The engineer will be challenged to minimize the cost of all new capital purchases as well as actively reduce existing vendor expense costs "year over year". Thanks & Regards, Lisa Ray Sr. Technical Recruiter Techgene Solutions LLC 300 E Royal Ln, Suite 109, Irving, TX 75039 972-580-0247 Ext: 228 LisaRay@Techgene.com Fax: 972-704-2937 www.techgene.com

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