Customer Service Specialist, Customer Contact Center

Company Name:
We are CoreLogic a leading provider of business information, analytics and outsourcing services. Together, we are a global company with proven experts in the areas where we work and are passionate about helping our clients succeed. More than one million users rely on CoreLogic to assess risk, support underwriting, investment and marketing decisions, prevent fraud, and improve business performance in their daily operations. No one else has such a vast repository of data, an advanced set of analytical models and a talented, diverse team of professionals.
We have the opportunity to drive innovation, cultivate insights and build unique solutions for our clients. We take pride in our workforce and believe in cultivating an atmosphere that supports and values our greatest asset: talent.
Job Responsibilities:
Assist clients (via telephone) with property tax and/or escrow related inquiries.
Assist new hires with questions through side-by-side coaching, floor walking, mentoring, etc.
Act as first level of escalation, as required, to address issues
Education, Experience, Knowledge and Skills:
High School Diploma or GED required
Advanced Customer Service Skills
Strong computer skills
Strong multi-tasking skills:
Proficient in navigating multiple systems simultaneously
Strong communication skills
Detailed knowledge of Client programs and SLAs
Two years of directly related experience
Mortgage, Tax, or Servicing experience preferred
Must be available to work Monday - Saturday from 11:00am - 8:00pm
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Just some of our benefits include:
Medical, dental, vision care - Choose from a range of offerings - from HMO to PPO plans - that allow you to personalize your coverage and fit your specific needs.
Supplemental plans - The Company provides basic life, accident and disability insurance to all eligible employees. Additional financial protection is available for you and your family.
401(k) retirement savings plan - Save for a sound future with a variety of investment options and a company match to your contribution.
Time away from work - Rest and refresh with our competitive paid time off benefit and company paid holidays.
CoreLogic also offers:
Flexible spending accounts
Tuition assistance program
Family scholarship program
LifeCare Work/Life Services and Employee Assistance Plan
Employee discount programs
Flexible work schedules, and much more
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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