Supervisor Tax Service Contact Center

Company Name:
Our Company
Information. It is at the core of every smart decision. It drives strategy, solutions, revenue and ultimately success. It is only logical that you would want it to come from a superior source. CoreLogic is the company financial services and real estate professionals turn to for comprehensive data, analytics and services. Powerful insight gained from this knowledge provides the perspective necessary to identify, understand and take decisive action that solves today's business challenges.
Our Job Opportunity
CoreLogic is currently seeking a Supervisor Tax Service Contact Center to join our team in Westlake, TX.
The Contact Center Supervisor is responsible for the development of a successful team of Customer Service Representatives. The Supervisor will ensure that the team meets or exceeds business goals in the areas of quality, productivity and adherence to department policies and procedures. The Supervisor is responsible for interviewing, selection, coaching, counseling, training, development, and performance management of associates.
Job Duties:
- Provide coaching, counseling, and training of associates to improve performance and achievement of departmental goals. Responsible for interviewing and selection of new employees. Communicate departmental initiatives and priorities to the team, and drives results. Write and deliver performance reviews.
- Perform administrative managerial tasks (timesheets, reporting, tracking department initiatives, special projects). Monitor productivity through daily and weekly review of reports to ensure metrics are being met. Address any issues with associates.
- Monitor quality of calls using established guidelines. Provide written feedback to the associates. Address training needs with employees as necessary. Work with external client to reach consensus on expectations for quality elements.
- Manage resolution of escalated calls.
Education, Experience, Knowledge and Skills:
- High School diploma or GED required. College degree preferred.
- Two to four years of customer service experience, including lead/supervisory experience.
- Working knowledge of relevant contact center systems
- Excellent verbal and written communication skills
- Problem-solving skills
- Ability to manage processes and operations
To apply, visit the following link: http://bit.ly/1BIBwfv
Our Benefits
Just some of our benefits include:
- Medical, dental, vision care - Choose from a range of offerings - from HMO to PPO plans - that allow you to personalize your coverage and fit your specific needs.
- Supplemental plans - The Company provides basic life, accident and disability insurance to all eligible employees. Additional financial protection is available for you and your family.
- 401(k) retirement savings plan - Save for a sound future with a variety of investment options and a company match to your contribution.
- Time away from work - Rest and refresh with our competitive paid time off benefit and company paid holidays.
CoreLogic also offers:
- Flexible spending accounts
- Tuition assistance program
- Family scholarship program
- LifeCare Work/Life Services and Employee Assistance Plan
- Employee discount programs
- Flexible work schedules
- And much more
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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