Remote Benefits Representative
3.
1 Roanoke, TX Roanoke, TX Full-time Full-time Estimated:
$39.
9K - $50.
5K a year Estimated:
$39.
9K - $50.
5K a year 5 days ago 5 days ago 5 days ago Overview:
Support State of Texas members with their needs and inquiries related to their benefits.
Responsibilities:
Work remotely and/or onsite to answer inquiries through telephone calls from Texas state employees and retirees.
Remote location requries minimum of 100 mb internet speed.
Efficiently answer questions, educate, and counsel members regarding state employee benefits programs, including insurance, retirement, online tools and other ERS-related matters.
Communicate tactfully and provide information in a clear and concise manner.
Manage communication style to educate members with various levels of knowledge and experience.
Use sound decision-making and judgment skills to appropriately apply and interpret existing law, pending legislation, rules, policies and procedures.
Promote ERS-related tools, services and programs.
Provide exceptional service as defined by customer service guidelines.
Performs other duties as assigned.
Qualifications:
Education:
Some college or equivalent years of experience Skills:
Strong problem solving skills Strong verbal and communication skills Ability to type at least 40 words per minute
Experience:
Experience applying and explaining complex law, rules, policies or procedures Three (3) years of qualifying customer service experience Windows based computer software Desired Skills:
Insurance experience HIPAA experience Desired Traits:
Initiative and drive Excellent written, verbal and interpersonal communications skills Ability to work well independently and as part of a team Ability to Multitask and prioritize in a dynamic environment Detail oriented Sound judgment.
Estimated Salary: $20 to $28 per hour based on qualifications.
1 Roanoke, TX Roanoke, TX Full-time Full-time Estimated:
$39.
9K - $50.
5K a year Estimated:
$39.
9K - $50.
5K a year 5 days ago 5 days ago 5 days ago Overview:
Support State of Texas members with their needs and inquiries related to their benefits.
Responsibilities:
Work remotely and/or onsite to answer inquiries through telephone calls from Texas state employees and retirees.
Remote location requries minimum of 100 mb internet speed.
Efficiently answer questions, educate, and counsel members regarding state employee benefits programs, including insurance, retirement, online tools and other ERS-related matters.
Communicate tactfully and provide information in a clear and concise manner.
Manage communication style to educate members with various levels of knowledge and experience.
Use sound decision-making and judgment skills to appropriately apply and interpret existing law, pending legislation, rules, policies and procedures.
Promote ERS-related tools, services and programs.
Provide exceptional service as defined by customer service guidelines.
Performs other duties as assigned.
Qualifications:
Education:
Some college or equivalent years of experience Skills:
Strong problem solving skills Strong verbal and communication skills Ability to type at least 40 words per minute
Experience:
Experience applying and explaining complex law, rules, policies or procedures Three (3) years of qualifying customer service experience Windows based computer software Desired Skills:
Insurance experience HIPAA experience Desired Traits:
Initiative and drive Excellent written, verbal and interpersonal communications skills Ability to work well independently and as part of a team Ability to Multitask and prioritize in a dynamic environment Detail oriented Sound judgment.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
