HR Operations Associate
Westlake, TX Westlake, TX $41,400 - $53,000 a year $41,400 - $53,000 a year 4 days ago 4 days ago 4 days ago Your Opportunity At Schwab, you're empowered to make an impact on your career.
Here, innovative thought meets creative problem solving, helping us challenge the status quo and transform the finance industry together.
As an HR Contact Center Representative, you will provide superior customer service and demonstrate passion, understanding and problem-solving skills over the phone and through other channels.
You will deliver unparalleled value to our clients, including current Schwab employees, Schwab alumni and vendors.
What you'll do Respond to incoming HR inquiries and requests in a timely, accurate and professional manner while managing multiple contact channels and continually prioritizing among static and dynamic workflows.
Demonstrate a strong passion for customer service with a desire to build relationships during each interaction and provide appropriate solutions.
Build quality, long-term relationships with internal clients, HR Contact Center team members and business partners that lead toward effective collaboration and seamless service.
Utilize Service Now, a case management tool, to manage, escalate and fulfill HR cases.
Utilize a consultative and needs-based approach with clients regarding a variety of HR topics (e.
g.
payroll, benefits, policies/procedures and company programs).
Effectively communicate HR policies and programs while listening and explaining complex subjects.
Perform HR administrative processes and adhere to specific timelines.
Meet or exceed departmental call metric objectives and service level standards.
What you have To ensure that we fulfill our promise of challenging the status quo, this role has specific qualifications that successful candidates should have.
Required
Qualifications:
Minimum of 1 year of customer service experience.
Broad HR knowledge/experience that spans multiple areas including payroll, benefits and other areas.
Preferred
Qualifications:
Experience in a call center environment highly preferred.
2
years of HR experience related to HR practices, policies and procedures preferred.
Ability to meet or exceed departmental call metric objectives and service level standards.
Intermediate to advanced proficiency in Word and Excel.
Proficient in utilizing computer applications for communicating, gathering, and tracking information (e.
g.
Workday, Help Engine, Authoria, eTimesheets, MS Word, MS Excel, etc.
).
Ability to navigate through multiple computer systems simultaneously.
Tremendous flexibility and ability to quickly learn new programs and policies.
Excellent written and verbal communication skills.
Problem solving, organizational and analytical skills.
Ability to work as part of a team or independently on special projects.
Drive for results while working in a fast-paced, dynamic and collaborative environment.
Ability to find opportunities for process improvements and communicate to leadership.
Strong work ethic with a high level of integrity, responsiveness, and ownership to build trust with our clients and colleagues.
Receptive and responsive to feedback/coaching with the ability to implement agreed upon action steps that lead toward ongoing skill development and performance.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Here, innovative thought meets creative problem solving, helping us challenge the status quo and transform the finance industry together.
As an HR Contact Center Representative, you will provide superior customer service and demonstrate passion, understanding and problem-solving skills over the phone and through other channels.
You will deliver unparalleled value to our clients, including current Schwab employees, Schwab alumni and vendors.
What you'll do Respond to incoming HR inquiries and requests in a timely, accurate and professional manner while managing multiple contact channels and continually prioritizing among static and dynamic workflows.
Demonstrate a strong passion for customer service with a desire to build relationships during each interaction and provide appropriate solutions.
Build quality, long-term relationships with internal clients, HR Contact Center team members and business partners that lead toward effective collaboration and seamless service.
Utilize Service Now, a case management tool, to manage, escalate and fulfill HR cases.
Utilize a consultative and needs-based approach with clients regarding a variety of HR topics (e.
g.
payroll, benefits, policies/procedures and company programs).
Effectively communicate HR policies and programs while listening and explaining complex subjects.
Perform HR administrative processes and adhere to specific timelines.
Meet or exceed departmental call metric objectives and service level standards.
What you have To ensure that we fulfill our promise of challenging the status quo, this role has specific qualifications that successful candidates should have.
Required
Qualifications:
Minimum of 1 year of customer service experience.
Broad HR knowledge/experience that spans multiple areas including payroll, benefits and other areas.
Preferred
Qualifications:
Experience in a call center environment highly preferred.
2
years of HR experience related to HR practices, policies and procedures preferred.
Ability to meet or exceed departmental call metric objectives and service level standards.
Intermediate to advanced proficiency in Word and Excel.
Proficient in utilizing computer applications for communicating, gathering, and tracking information (e.
g.
Workday, Help Engine, Authoria, eTimesheets, MS Word, MS Excel, etc.
).
Ability to navigate through multiple computer systems simultaneously.
Tremendous flexibility and ability to quickly learn new programs and policies.
Excellent written and verbal communication skills.
Problem solving, organizational and analytical skills.
Ability to work as part of a team or independently on special projects.
Drive for results while working in a fast-paced, dynamic and collaborative environment.
Ability to find opportunities for process improvements and communicate to leadership.
Strong work ethic with a high level of integrity, responsiveness, and ownership to build trust with our clients and colleagues.
Receptive and responsive to feedback/coaching with the ability to implement agreed upon action steps that lead toward ongoing skill development and performance.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
